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What is considered an "emergency?"
What is considered an "emergency?"

If your work order is considered an emergency, please contact our emergency line at 765-587-0280.

MiddleTown Team avatar
Written by MiddleTown Team
Updated over a week ago

Emergency Maintenance

We are always available for any emergency maintenance requests you may have! We ask that you please call the office for your location during office hours or use the emergency maintenance line after hours to submit an emergency work order—submitting it online through the AppFolio resident portal will only put the request in our maintenance queue.

For after-hours requests, please call our emergency maintenance line at 765-587-0280.

Only certain maintenance requests are classified as emergencies. Please see the list below for maintenance requests that would qualify.
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​Please mark your work order "urgent" if you have any of the following:

  • No heat (and outdoor temperature is below 50 degrees.)

  • Water Leak causing damage

  • Fire

  • No Electricity

  • No Air Conditioning (only if room temperature is above 85 degrees)

  • Gas Leak (or smell gas)

  • Entry door will not open or shut

  • Clogged toilets (Must be all toilets, if you have more than 1.)

  • Clogged kitchen sink (You will be charged if repair is tenant induced.)

  • No Hot Water

  • Any situation that could result in tenant bodily injury.


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